Terms and conditions

Terms and Conditions

Welcome to Om Jewels! These Terms and Conditions govern your use of our website and services. By accessing or using our platform, you agree to comply with and be bound by the following terms. Please read them carefully before making a purchase.

1. General Information

  • Om Jewels is an online artificial jewelry store operated by the founders, Harsh and Pranav.

  • We reserve the right to update or modify these Terms at any time without prior notice.

  • By using our website, you agree to be bound by the latest version of these Terms.

2. Product Information

  • All products displayed are artificial jewelry, and details such as materials, sizes, and colors are provided to the best of our ability.

  • Slight variations in color or texture may occur due to lighting or screen settings.

3. Orders & Payments

  • Orders can be placed through our website using the available payment options.

  • We reserve the right to cancel any order due to product unavailability, pricing errors, or suspicious activity.

  • Full payment must be completed at the time of purchase.

4. Shipping & Delivery

  • We offer shipping across India (or your relevant regions).

  • Estimated delivery timeframes will be shared during checkout. Delays due to courier services or unforeseen circumstances may occur.

  • Customers are responsible for providing accurate shipping information.

5. Cancellation Policy

  • Orders can be canceled only before dispatch.

  • Once the order has been shipped or delivered, cancellations will not be accepted.

  • For eligible cancellations, refunds will be processed within 5–7 business days.

6. Returns & Exchanges

  • We currently do not accept returns or exchanges unless the product is damaged or defective upon delivery.

  • In such cases, customers must contact us within 24 hours of receiving the product, with photos for verification.

7. Intellectual Property

  • All content on this website—including product images, logos, text, and design—is the property of Om Jewels and may not be used or reproduced without permission.

8. Privacy Policy

  • We value your privacy. Your personal and payment information is kept secure and is used only to process and fulfill your orders.

  • We do not share your data with third parties, except as required to complete your order.

9. Limitation of Liability

  • Om Jewels is not liable for any direct or indirect damages arising from the use or inability to use our products or website.

  • Our liability is limited to the amount paid by you for the product.

10. Contact Us

For any questions, concerns, or support, feel free to reach out:
📧 Email: omjewels.in@gmail.com

By using our site, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.